Account & logging in

What do I need to use MoCheck?

How do I log in?

How long are my credits valid for?

I forgot my password

What are user accounts?


How do I clear my cache?

What mobile or PC do I need?

Add MoCheck to your mobile screen

Do I need to download an app?

PHOTOS: App requests access to camera

I have signal problems

MoCheck is running slowly

Certificate error

Open a completed report (PDF)

 Vehicle records & Reports

How do I add a new vehicle?

What if there's no reg number?

How do I find an old report?

Can I change the info on a report?

What about vans or bikes?

How long are my reports retained?


Old photos are missing in a follow-on report NEW

I'm having problems uploading pictures

How long does a photo upload take?

Can I add photos later?

Can I use a digital camera instead?

 Can we help you?

If you haven't found an answer here, please get in touch and we'll do our best to advise you.

 Contact us