Help

MoCheck is a web based application designed to work in all modern web browsers. You will need:

• An account with MoCheck.co.uk — get an account today
• Some credit on your account — top up your credit now
• A desktop/laptop computer (PC or Mac) with an internet connection
and/or
• A modern mobile smartphone or tablet
• A live, working internet connection (Wi-Fi/3g/4g)

If you want to use MoCheck you need to have set up an account first. If you are working for a business customer of MoCheck but you are not the account holder, your manager can set up a login for you.

Pay-as-you-go purchases are valid for 6 months from the date of purchase. We will remind you in advance of your expiry date.

If you’ve forgotten you password, simply press the “Forgot password” button on the login page and enter your email address, and we'll send you a reminder.

If you have a team of people doing vehicle checks, we recommend that you set up an individual user account for each person. This lets your colleagues/employees log in with their own username and password. With their own login, each person is accountable for their own vehicle reports.

You can control each user's access to features by giving them different permission levels - for example you may want to limit account functions to a manager, but still allow your employees to fill in reports. You can also let a team leader manage reports for others, or limit who signs off reports. You can even let a a client or a delivery driver carry out vehicle checks, and sign off the reports yourself.

Create as many user accounts as you need — there's no extra charge. If an employee leaves your company, simply delete their account — you can still review their old reports afterwards. MoCheck is flexible enough for any type or size of business, no matter how many staff you have.

 Demo Videos

Many problems with using MoCheck can be solved very easily by simply clearing your cache. These are all the hidden temporary files on your computer or phone that help websites to work. Sometimes they can get out of date, but it's easy to give your device a spring clean!

Here's a really quick guide to clearing your cache

MoCheck has been tested out on a wide range of computers, browsers, smartphones and tablets, so if your system and device are up to date, you should have instant access. You can use MoCheck on your desktop PC, but if you're out checking vehicles, you'll be better with a smart phone or tablet running on iOS, Android or Windows - it needs a camera, a web browser (Safari/Chrome/Internet Explorer/Firefox) and an internet connection.

As a minimum we recommend the following:

Recommended minimum browsers:

Check your system:

If needed, update your mobile, tablet or computer system as required – consult your manufacturer or software vendor for help with this

Blackberry: On devices with small “square” screens such as older style Blackberry handsets, MoCheck will work – but we found the screens are just too small for comfortable use. We therefore recommend you do not use this type of handset.

You can access MoCheck through the web browser on your smartphone or tablet.

But to get into MoCheck quickly, add a MoCheck icon to your mobile screen. It's easy!

Show me how

We offer an optional mobile app for iPhone/iPad and Android. It's a simple version of MoCheck that's ideal for doing vehicle inspections in places where there is no mobile signal. Once you've got a better signal or you're back on the office wi-fi, just sync your device with your MoCheck account, and all your inspection reports will be imported automatically onto your MoCheck dashboard.

You don't have to use the App – you can just use MoCheck through the normal web browser on your iPhone, Android, iPad, or other mobile/tablet device.

Tip: To get into MoCheck quickly, you can add a MoCheck icon to your mobile screen.

Show me how

If you're recently added MoCheck to your homescreen, you may have to give it permission to access your mobile phone photos album before you can upload photos.

To do this on an iPhone:

Look at the display at the top of your phone to check your mobile signal. If you have poor reception, this can make using MoCheck very slow — especially when you upload photos. Ideally you should have a strong wi-fi signal, or a strong 3G mobile signal.

	If your business has a wi-fi hub, this symbol shows you are connected.
	If you see 4 or 5 bars or dots, this means you have a good mobile phone signal. If it's below 3, photos will be slow to upload
4G	If you are using a phone network signal, you need to see the 3G or 4G symbol for MoCheck to work fully.
GPRS E   º	If you see “GPRS”, a small circle or a letter “E” this means your mobile signal is weak and picture uploading probably won't work.

Reception Tips

The further from a wi-fi hub you go, the weaker the signal. If you have problems using MoCheck when you're out in a car park or forecourt where the wi-fi signal is weak, sometimes it's better to turn off your phone's wi-fi and use your 3G/4G mobile network signal instead. Experiment a bit to find out what works best for you.

MoCheck recommends that you install a wi-fi boosting system in your business. They are inexpensive and very easy to install, and can improve your wi-fi signal around your premises. Using wi-fi will also help to reduce your mobile data charges.

 Remember, if your wi-fi signal is poor, you can add photos to a report later — find out how.

If the features on MoCheck seem to be slow to respond there are a few things you should check:

• Your problem may just be a poor mobile signal – find out how to fix Signal Problems
• If you have lots of other apps running on your mobile or tablet at the same time, this can use up memory and slow your device down, especially if you have an older device. Shut down other apps to free up memory. If this doesn't work, try restarting or resetting your phone.

When you open MoCheck, you may see a message "We're having trouble with this site's security certificate. This is a problem on Windows mobile, caused by the clock being set to the wrong time. It's easy to fix:

• open the  Settings
• tap on  Date & time and set the correct time

You can be be assured that MoCheck is a secure site.

For convenience and assurance, completed reports are provided as PDF documents. You can download these files for your records, to print, or to email to customers and colleagues. They are a complete record of vehicle condition. PDF files will open on any modern desktop computer, smartphone or tablet. Normally the software is already included on your system, but if you can't open the file, you just need to download a free software or app.

Please consult your phone/tablet supplier for detailed help with apps and software.

It's really simple – just type the registration into the lookup box on your dashboard and we will look up the DVLA details for you. What's more, we won't even charge you for this. If the vehicle is already on your inventory, we'll get the details back for you, including any previous reports you may have saved for it.

New vehicles are sometimes delivered without registration plates. You can use the VIN number instead – it's usually found engraved on a small on the engine or on other parts around the car. Simply type this VIN number into the registration box on your dashboard and we'll get the detail for you.

There are two ways to look up a previous report:

From your dashboard:

1. type the car registration, VIN, make or model into the search box above the reports list
2. Mocheck will bring up a list of matching reports
3. Click/tap on the report you want to view. You can view each completed report on-screen or download it as a PDF, print it or email it to a client.

From your vehicle inventory:

1. type the car registration, VIN, make or model into the search box at the top
2. Mocheck will bring up a list of matching vehicles
3. Click/tap on the vehicle you want to view
4. In the vehicle record you can see a list of reports associated with this vehicle – click/tap to select a report.

Remember – once a report has been signed off it can't be changed. Always sign off a report when you're finished for maximum assurance.

If you've made a mistake, or missed a scratch or a dent, you can make still changes to a report – but only if it is still open. Once a report has been signed off it can't be changed.

• When you've filled out a vehicle report you can leave it open for later changes by pressing the Save & Exit button (or simply go back to your dashboard). This means that you can still add or remove a damage note or a photo.
• If you press the Sign Off button, this will securely lock down the report so that no further changes can be made. Before you sign off a report, you will be shown a quick summary to make sure you've got everything covered.

Always sign off a report as soon as you've finished — this is your secure record of the checks you have made and it provides assurance both to you and to your customers. In the event of a dispute, you have a reliable record of the checks you performed, backed up with time & date-stamped photos.

 Leaving a report open can be useful if you need to add photos later - find out more about adding photos separately

At the moment MoCheck only offers condition reports for cars, but we have exciting plans to roll out new checking tools for motorbikes and vans in the near future. We will let you know when this is available.

MoCheck retains vehicle inspection report data, including photographs and PDF files, for a period of 12 months. After this period, you can no longer access old reports or old photographs.

This is a generous retention policy and we find that this 12-month period is more than enough to meet our customers' needs. However, if you do need to retain old inspection reports, you can download your existing PDF files using the "Archive Files" button on your MoCheck Daskboard for no extra charge. It's quick and easy, and you can store old reports on your business computer in case you need to refer back to them at a later date.

When you create a new report you have the option to import damage records from the last report you did on this vehicle. Your inspection report data is retained on your MoCheck account for a whole year. If you want to re-inspect a vehicle, and the last report was completed over 12 months ago, the old photographs will not be available.

This 12-month period suits most of our customers. If you do need to keep inspection reports for a longer period, you do have the option of downloading old reports from the Archive Files button on your MoCheck Dashboard.

MoCheck lets you upload photographs of vehicles and vehicle damage straight from your mobile phone or tablet. If you experience problems uploading photos, here are a few things to check:

Photo upload times depend on a number of factors such as the resolution of your device's camera, the amount of detail in the images you take, your type of internet connection and speed. A WiFi connection will generally be faster than a mobile connection. During testing however, we have seen upload times on an iPhone 5, on a 3g connection, in under 10 seconds.

Yes - as long as you haven't signed off the report.

There may be times when you are unable to upload a photo. Usually, the problem is down to reception problems outdoors, so we've built in a handy work-around for this situation. Here's what to do:

	1. Complete the vehicle condition report as normal
	2. Take photos as you go but don't upload them yet (you may need to switch between your camera and MoCheck). If you're doing a lot of reports you'll need to be quite methodical.
	3. As you finish each report, do NOT click the Sign Off button yet – leave reports open by pressing the Save & Exit  button.
	4. When you get your phone back into the office or showroom where you have a wi-fi signal, upload your photos.
	Click on each damage item and upload the relevant photo from your phone's photo album. The photos will then be watermarked with the name of the person that added them along with the date & time they were added.

• Once a photo has been uploaded you can safely delete it from your phone.
• When you've finished, remember to click the Sign Off  button.

 Find out how to fix mobile reception problems

If you don't have access to a smartphone or tablet, you can use a digital camera instead, but we don't recommend this. You should complete each vehicle report as described above, and then you will need to do the following:

• Plug your camera into your computer with a USB cable (or similar connector)
• Copy the photos onto your computer hard drive
• Open the vehicle report on your computer web browser
• Click each damage item and upload the relevant photo
• When you've finished, remember to click the  Sign Off  button.

However, there are several problems:

• plugging in a camera and copying photos is quite fiddly and can take a lot of time
• most digital cameras take very high resolution photos (high megapixels) which are suitable for printing. You must change your camera settings to lower quality before you take photos, or they will be too big for MoCheck uploads.

MoCheck strongly recommends that you use a smartphone or tablet to complete vehicle reports.